Delayed Process Claim

So on the 14/4/2018 I received confirmation from Finrite that my claim has been processed. Thats about all I received from these guys. Since then, I have had to sit on the phone countless times calling them and requesting feedback. Firstly, they advise you that if you have any queries regarding you can email them, when you do email them however, they do not respond. Secondly, since then, the only thing that ALL of the agents I have spoke to advised me is that there is a backlog and they first need to receive something called a "Usage report" from a different department. They can not provide me with turn around time either.

The fact that these people have a backlog of claims should not be my problem to deal with. This is ridiculous as I have been paying my device insurance on time, every month. WHY AM I THEN RECEIVING DELAYED SERVICE when processing a claim.

Going forward, I will do my utmost best to not deal with these guys as the service times is disappointing and disgusting. I have never dealt with a service provider of this kind before, they outright do not care about the consumer! The information provided by them is minimal and that frustrates me because I have been without a device for about almost a month and Im not even sure when I will receive the replacement for my ****** device.

This whole process has been a huge pain and it annoys me knowing that I have no option other than waiting for however long they feel fit.