Delayed Insurance Claim

I made a claim on the 22nd of July 2020 and they did not handle my claim. I had to keep calling them for a follow-up. Lebo assisted me and requested money for the levy (which I paid). Nothing happened till I called again and spoke to Phumlane who told me the available devices and their prices; I then proceeded to pay the difference for device price. No one communicated with me and I was supposed to get a device within 2-3 working days. I called after 5 working days since no one was communicating with me only to be told the device I am waiting for is discontinued. I asked to speak to someone who will assist me in getting a payout and all of a sudden none of them were available. My advice? don't bother taking out insurance with Hollard insurance and Gamefinrite if you know what's good for you and your money.