Delayed Insurance Claim

First and foremost Finrite is the worst insurance company ever again. The customer care service is terrible and customers are treated with so much disrespect while it’s our money running their day to day activities . I have been begging and shouting for over 3 weeks. All I am getting are excuses and rude call centre agents who make you hold for + 20MINUTES and Rude Team leaders who are also big on making excuses and avoiding calls and ignoring emails.

I sent through my claim on the 12 of June 2018 and was told it was approved and on the 13 but it took several complaints to get them to send the feedback and my reference number. I was called on the 19th of June with the reference in which I made payment within 4 hours of receiving it showing that I am in need of a phone but Susan from finrite did not acknowledge my mail and she had promised I will get feedback within 72 hours. Over the past 2 weeks I have been calling sending email with no solutions and I am still phoneless.

One of the consultants told me they are using a new system and the system is giving them trouble and they have a spreadsheet they need to send out with claims so the delay was there as it had to be full so that they submit it. I don’t understand how that is my problem. When I app**** for insurance I was told I would get a Cell phone voucher which I will use to get a new phone within a 7 working days. But to my surprise im getting excuses and being told they don’t offer vouchers but phones.

AFTER YET ANOTHER WAITING FOR FEEDBACK I sent Thamsanqa mail asking about the delay and if my correct number was captured on the system and he confirmed it was updated . On Tuesday he called (after I had called the call centre twice complaining ) offering me a Huawei Y 5 In Black with no other options to choose from ...... Why am I paying insurance if you are going to make decisions for me ???????????? what gives Firnrite the right to choose which phone I must own???????? Moreover he has been avoiding my emails and calls with no solution to my claim the same thing Susan did. What is the duty of your Team leaders?????????? Because they are not helpful at all!!

It’s been 17 working day and I am PHONESLESS yet Finrite still deducted their insurance money from my account and also took my excess fee money but I, on the other hand have to make follow ups on a daily basis using my airtime which should be your duty and still being told excuses and made to hold.

I am Fed Up… its either you give me my money back within the next 24 hours or a new phone of my choice …..