DELAYED CLAIMED

I would like to express my dissatisfaction in a manner in which my claim has been handled. I lost my cell phone that was insured on the 25th of October 2018, I then obtained all the required documents, went to a Foschini store in president and Ellof in Johannesburg. I was assisted by Godfrey, completed a claim form and submitted an Affidavit I was then advised to wait for about 7 days for the claim to be processed. I then called then called the finerite call centre on ********** 3266 on 02/11/218 to check the status of my claim, but to my surprise, I was told no claim was submitted. I then took time off from work to go to the store again and was told Godfrey, therefore he could not account to his negligence. The claim form was re submitted on the 03/11/2018, made a follow up again, which costs money as the call center takes for ever to pick up. Spoke to Felicia who told me they received the claim form, but cannot process the claim because she needs the agreement schedule/contract, which she still needs to request from Foschini as finerite is just the administrators of I can request the store to forward it to fine rite. I then went to the store to request the store to request the contract to be resent, which was done on 07/11/2018 up to this day. I have not received any feedback from the store of from finerite. The frustration cannot be put into words because the insurance installments have been debited religiously for the past 2 years.