Delayed claim and poor services

On the 26th of FEB I lost my phone. Im currently insured with finirite and i have been paying premiums for almost 2 years and have never made a late payment.

On the same day of the incident I contacted Telkom finrite and provided the necceassary documents to process the claim. Till today i still dont have a phone because they claim they have not recieved the usage report for my claim and thus they cannot proceed with the claim.

Guys this is frustratiing cause I dont have an alternative phone and I have been made to wait while i was paying my premuims. This is appauling treatment of customers cause most of the agents are rude and do not have proper training. Im truly dissapointed with telkom.