Delayed claim

My sister did a cellphone claim 2weeks back and all documents required were submitted, when they requested for an access fee she paid immediately, since last week there have been no communication at all, today morning she called to check on the process, but she was told to provide an alternative email address since they only communicate through emails. How naive is that.

For 2years they have been debiting their monthly premiums, but when there is a claim made, it's excuses after excuses.

Finrite insurance is a NONSENSE of an insurance. Wouldn't even refer then to anyone!