DE*****ING ME OUT OF MY CLAIM - EXTREMELY DISSATISFIED

I'm extremely dissatisfied in the manner my claim has been handled. These administrators are extremely bad at handling claims. I have submitted a claim since 05.08.2020 and trying to get my matter resolved I have sent all documents on the 05.08.2020. 2 days later i called in they cannot tell me if there is a devise P20 lite I'm claiming for. next day i call in, no the claim was declined but approved again by the under writers. Day after i call again to be told i has the wrong IME number on the affidavit and my mistake yet that was the number given by Telkom. Then spoke to another call center agent same day was told not to worry they will sort out the IME number with Telkom. Day after i get an SMS i must sent my latest invoice (which was attached t my initial claim). Emailed it again as requested. Today i phone in again they saying they still waiting on my latest invoice. In the meantime i sent a complaint to the complaints department never got a reply. During all of this i got an SMS to pay the access which i did on the 12th August 2020. No i'm lost for words because my claim was initial approved all i had to do was pay the access yet i find myself lost for words. I suggest that people do not use this insurance cause it appears they just take your money but you never get what you claim for. BAD BAD SERVICE, **********