Debit Order

I really don't know what to call this now. I have cancelled my 2 insurances with Finrite last month already,and was given this ref *** for cancellation. Finrite refused to replace the Z3 that I took insurance out for. Last month only 1 Debit Order was returned after I spoke to Natasha Carr,while I'm still waiting for the 2nd Debit Order to be reversed BOOM 2 Debit Orders have gone off my account today on the 31st December 2015. Finrite you take debit orders for which phones? Cause to my knowledge you and I WILL NEVER DO BUSINESS EVER AGAIN. I had insured a Z3 and a 9320 which are no longer in my posession,so which phones are you debiting me for? Kindly return my money and not start a sore 2016 for me you fly by night company. Cellc you see your referral?