Dear Finrite customers...thou art lost!!!

15x Emails later. 15x Phone calls later... 5x Call centre agent later... 3x "Requests for all call recordings" as mentioned... 2x "Dear Valued Customer..." confirmation texts later... 2x Something was wrong with my paperwork submitted..."documents shared are documents requested" 2x I heard from different agents that the company does not send emails vs them only receiving mail...uhm? 2x I was told the company can not call the provided police station details to confirm the case number and paperwork. 3x Monthly deductions since the phone was reported lost.

This is how Finrite treat their "Dear Valued Customers"...