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Miranda M

1 reviews | Active since Sept 2018

14 Oct 2019, 11:12

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<div>Still on going... Now **************** Mail sent on the 2md of October

From: Telkominsurance Sent: Wednesday, 02 October 2019 12:42 To: Miranda Mashimbyi Cc: Natasha Claasen; Andile Mkwa**** Subject: Re: TC023858 ( P20 Lite )

Good day

Kindly note that the Huawei P20 Lite is no longer available in stock , please note that we can place an order for the Huawei Y9 Prime 2019 . Note that you will have to pay R 99.00 excess and please note that your premiums will increase from R 83 .00 to R 119.00 per month once the device has been received . Advise if we should proceed .

I ask them to Procced..but still had to wait, excuse suppliers.

The different mail I get today from the complaints department totally different from the previous mail sent.

From: Finrite Complaints Sent: Monday, 14 October 2019 10:40 To: Miranda Mashimbyi Cc: Andile Mkwa****; Natasha Claasen; Telkominsurance Subject: Re: TC023858 ( P20 Lite )

Good day Mirinanda

As per the Telkom invoice you are currently pay R83.00 for insurance up to R5000.

The R399.00 is an amount difference for the Y9, this needs to be paid in first before we proceed with the replacement.

The premiums will then increase to R119.00 as you will be covered under a higher insurance band for the new device.

Kubeshnie Narainsami| Customer Experience Agent Finrite Administrators (Pty) Ltd

I have requested for them to call and advise why such a quote when I have already paid 850 access fee, my premium for the month with the insurance it has been paid which is R299 and now they need me to pay R399 before I get my replacement make it a total of R698 Plus excess R850 which I would have paid for what? when the mail I got on the 2 Oct stated that I had to pay R99 excess the phone is R5099 because the phone was insured for 5000.

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Replies (4)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply14 Oct 2019, 11:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  One of our Customer Experience Agents will make contact with you to assist with your query.  Regards,  Finrite Customer Experience Team 
MM
Miranda M's update14 Oct 2019, 12:32
Reviewer Update
I call Telkom insurance , A consultant advises me the reason why I have to pay R399, is because Telkom prices has gone up to R5399 while since the 2 October was still awaiting Supplier to order as I had asked them to proceed but yet still nothing was done. on the 14 have to pay R399 Before I get my phone because Telkom has increased how does it affect me when these issue has been ongoing since September 23 and no supervisor wanted to call to the phone, to advise how is these issue going to be fixed instead the consultant was advised to escalate to the company 's underwriters cause these was processed before the prices went up.. I requested for her escalation mail she gladly advised that she will reply to one of my emails but nothing as yet but I would get feedback tomorrow or later afternoon.. I have never had to do such run around for services am paying for already paid these month for the phone I don't have and seems like am still going to pay for next month as well with all the extras. Telkom is just sitting back!
MM
Miranda M's update14 Oct 2019, 16:21
Reviewer Update
Still no concrete feedback or anyone to advise me why the supplier’s prices going up needs to affect me while i have long claimed for my phone before Telkom decided to changes they are prices? I have already paid my insurance and premium for the phone i don’t have... Access fee of R850 has been long paid now the difference from R99 is now R399 because Telkom prices went up and am not exempted because the replacement phone has been long requested ... These is bad service, ******* and *********** insurance i ever had to deal with.
MM
Miranda M's update15 Oct 2019, 12:35
Reviewer Update
The reply I get from there customer service is no consolation or anyone trying to fix the problem, if Telkom prices went up long after I have claimed, the stock delay was on their side and suppliers side, why must I bear the brunt for they incompetence.

Version:1.0 StartHTML:*** EndHTML:*** StartFragment:*** EndFragment:*** From: Finrite Complaints
Sent: Monday, 14 October 2019 13:32
To: Miranda Mashimbyi
Cc: Andile Mkwa****; Natasha Claasen; Telkominsurance
Subject: Re: TC023858 ( P20 Lite ) Good day Miranda As per the attached Telkom invoice the premium for policy number *** is R83.00 which is insurance cover up to R5000.00. The Huawei Y9, is R399.00 more than the insurance cover and that is why a difference in payment is requested. When the previous mail sent to me on the 2 October 2019 was different and gave a go ahead for them to order.


From: Telkominsurance
Sent: Wednesday, 02 October 2019 12:42
To: Miranda Mashimbyi
Cc: Natasha Claasen; Andile Mkwa****
Subject: Re: TC023858 ( P20 Lite ) Good day Kindly note that the Huawei P20 Lite is no longer available in stock , please note that we can place an order for the Huawei Y9 Prime 2019 . Note that you will have to pay R 99.00 excess and please note that your premiums will increase from R 83 .00 to R 119.00 per month once the device has been received . Advise if we should proceed .