Day light robery by Finrite insurance

<p>I have been paying R175 every month for my cellphone in case of any unforeseen circumstances, My phone was ****** and I reported the matter, I was firstly charged an excess fee of +R1400 which I was never advised it would be that much for a phone, I was advised that I was approved for a phone worth R9800.00 I asked them cant the deduct the amount rather as it is too much to pay for a cellphone excess fee I was then told no and I have 90 days to make the payment, so I made the payment about + a week ago, after the payment was made I called them asking if I may go to any Cell C shop to select a phone amounting to R9800.00 only then I was advised that actually no Ms Sali you must choose from the following phones Huawei Mate 9, Huawei P9 and Samsung Galaxy S7 32 GB, I was shocked because I don’t understand why they are choosing for me, shouldn’t I be deciding what phone I want, so I told the consultant but hold on, the Samsung is currently worth R8100.00 so after paying an additional +R1400.00, I must now forfeit on the amount because this is what they have, the consultant by the name of Dineo tells well, "well Ms Sali these are your options and we don’t have stock, our prices are not the same as cell C". so I was fooled because you call yourselves Finrite CellC ********** What is it that I have been paying for, she(Dineo) advised me that I will get another list the next day she will email it through to me, guess what this was last week, and today is Wed and I’m still waiting for that list. all of this, I was never advised when I took out the insurance. I never knew that an insurance company choses the phone you should take. I as a client who has been paying for the service have no say in the matter. I am disgusted on the service and would never recommend Finrite to anyone, even my friend Phumelele Mazibuko warned me about finrite and chose to ignore her, now I see why. They are in the business of robbing people and making money. Even whan i aseked for the call reference number Dineo said her name is the reference no surname as she is the only Dineo throughout the entire Finrite. so i must again spend hours holding on for their contact centre consultant as they forever have high call volumes, how much airtime have i already spent in addition to the money i have paid to them????</p> <p> </p> <p>Yolanda Sali</p> <p> ********** </p> <p> </p>