Day Light *******

I have a cash cell phone insurance with Edgars for Huawei P9, Edgars has a business relationship with Hollard / Finrite. I submitted a claim for a lost phone and paid the access on the 16 Jan 2019. 4 days later I contacted the finrite and they told me that they did not receive my proof of payment even after getting the proof I had to make numerous follow up with them before they can call me back.

My claim was allocated to Naslie who advised that they do not have Huawei P9 and offered me a list of other phones that I can choose from. I was not satisfied with the options given and I made a turn at Edgars store to check the phones out so that I can make an informed decision.

I asked Naslie how much is the value of my phone and she told me that it is R5000.00. During our interactions, she also advised that if I don't like the option of the phones given to me I can get any phone however I will have to add money if the value is more than they offering. I went to Edgars to check the phone and while I was there I discovered that they selling Huawei P20 lite by R4, 999.90 so I contacted Finrite to tell them that I want Huawei P20 lite. I was told that I will have to add R800.00 to get P20 lite.

I told the lady That I don't understand why I have to pay R800 to get the Huawei P20 lite and why can’t I go collect the phone at Edgars and Naslie advised that only account holders can go to Edgars to get the phone but the cash insurance can’t and have to add R800. I asked her Why cash customer can’t go to Edgars and she told me it is because of the ***** that was happening.

The reason behind me not going to Edgars and the phone I want, I find it not sufficient because I am insured to finrite through Edgars. Besides all this dilemma, to get hold of finrite is a job, and to get a call back from them you have to be resistance towards their excuses and refuse to drop the line. sometimes the agent releases the line while you are holding or send you back to the queue. WHAT A SERVICE!!!!!!

See this Edgars link https://www.edgars.co.za/e-mt-huawei-p20-lite-blue- ********** 7