damaged tablet

<p>a month ago my tablet went for repairs, i have an insurance with game administered by Finrite. i have been calling everyday to find out what is happening with regards to my tablet, then i was told i need to pay an excess fee, which i paid on the 23rd of March. they told me they have replaced my tablet with a new one, but they can only deliver it once i pay the excess amount, which i have. but i still have not received my tablet. Everyday when i phone i am told that they are waiting for a waybill number from the courier company. i am so furious with them because they are ***********, unprofessional, they do not even bother to communicate with me, i always have to phone their call centre number, which you only get through after waiting for 10 minutes, then they place you on hold for 5 more minutes. up to date i have not even received my insurance documentation, and i advised them via email. but every month they are deducting money from my account. i wouldnt recommend them to anyone, they are useless.</p>