Damaged Phone

A Blackberry handset was submitted for repairs via Edgars Southgate and the handset was returned with an excess charge of R350.00 which was paid at Edgars. On the claim form it clearly states that the BIS stopped working. The handset returned with paperwork claiming that it is repaired and it is STILL not repaired. They are refusing to reimburse my R350.00 instead I must hand in my phone again so that they can look at it again..... This is a waste of my time and money!