Damage cellphone insurance

Good day Management I Caroline Martin the account holder of account NO:*** hereby reporting a complaint regarding a Damage cellphone insurance with finrite. As by you can read the all the email that has been send to finrite and sportscene, from last year 26/09/2019 I have reported my phone Mobicel Dandy gold to finrite they have giving me and sportscene the run round, on the 11/02/2020 I send them an email they never responded to my email. I went in to sportscene to find out if finrite responded to them they never, we called finrite to find out what is the problem they gave us the run around and stories telling us about voice log that we still waiting. Every month I went to sportscene to get and update the different consultant different story, the teamleader was very unprofessional not to do their job properly. The following month same thing different consultant different story they turned around and same I cancelled the insurance which I'm not aware of when we ask for voice log they have a story the team leader is busy or the problem is at headoffice, next month they still investigating the matter they don't pick up the phone all the time I have been paying 2 insurance whereby I only have one phone with me.the following month finrite cancelled my insurance without notifying me, whereby I gave nobody authority to cancel my insurance I saw on my statement I'm paying for 1 insurance what happened to the other insurance sportscene to find out they say I cancelled it which I have no clue of doing it sportscene asked for a voice log they can't provide one cause I did it telephonically. This is really unexpectedly of finrite and foschini headquarters. If I don't get any feed back from any one I'm taking this matter future since last year I have been having a problem with finrite. 7 working days no response I'm going future