Customer satisfaction

<p>On 10 October I handed my faulty BlackBerry 9720 in at Jetmart Mamelodi with Mmeiki.I was told that the sim reader repair will take 4 to 6 weeks, but I will receive updates before than.The phone was to be sent to Finrite.After 6 weeks I went to the store as I had no update.Linah helped me and told me Finrite agents told her my documents are incomplete. Shocked that they never saw it 6 weeks ago.I was now updated after few days.I gave everything that was asked.After going to Jet almost everyday.Still no feedback again.Not sure if the fault is with them or Finite.As they helped me nicely.After almost 3 months I feel as a paying customer,paying my insurance I deserve a brand new phone ASAP. :(</p>