Customer profile incompetency

<p>I purchased a cellphone from Foshini in March 2016. When I asked for insurance to be added on my account the lady at the Foshini said that the system was off line and my insurance application was NOT processed successfuly. About three weeks later in April of 2016, a consultant from head office called me and offered me cellphone insurance. I accepted, knowing that the previous application was not succcessful.</p> <p>I now find out that they have been debiting two insurance premiums every month, for the same cell phone. I then call the Finright offices and ask for the second premium to be cancelled, which is done. I then ask for the additional premiums that I have been paying for 9 months to be reversed back to my account, the consultant Kgoapeng said this would not be possible. I then explained that the mistake was that of the consultant that called me because he should have looked at my profile before loading the cellphone insurance. I was under the impression that I had no insurance. Kgoapeng then became very rude and would not listen to what I was saying. I then called Foshini as the company I have a contract with, but they would not assist me as they say all insurance related issues are handled by Finright.</p> <p>As a customer I expect Finright and Foshini to be aware of my profile as there is no way I could have seen that the first application was processed. I also expect that when such a mistake happens, the second premiums paid should be credited back to my account.</p>