****** of High-Note!!!!!

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Xolisa M

I have a cellphone contract with Telkom, I also took out a device insurance with them. on friday 30/08/2019 i was ****** of the handset. I opened a case with SAPS, Blacklisted the phone & began the insurance process on monday 02/09/2019. I have been contacting Finrite & Telkom regarding the matter but the is no winning. they have been sending me back and forth for documents, sent them. now they requesting a "CRM Screenshot" from telkom as I am not appearing on their system. Telkom store told me I can not get this as it is their system & confidential.

"Device insurance" appears on all my statements & I have sent them to finrite, how is it that I do not appear on their system? the money the debit every month, where does it go?

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Replies (1)

Finrite Administrators (no longer in business)'s replyOfficial

04 Sept 2019, 15:01

Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply04 Sept 2019, 15:01

Official

Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team