******* and ************ insurer with no moral compass

I took my handset in for repairs in November 2019 for an LCD repair, its 8 months no replays, no answered calls I got through once and spoke to Nonkunuleko Cshadalala and explained my dilemma and I have had no feedback since I sent emails voicing my grievances and disgust aswell as to terminate my insurance an have my phone returned 3 months ago yet I'm still being debited.