Continuous Sub-Standard Customer Service

<p>Ridiculously poor service!!</p> <p> </p> <p>After I wrote my first complaint on 06/12/2016 which was 13 days prior from being 2months since my phone had gone in for repairs, I was called by several people from the Finrite Administrators. On the same day, I received an e-mail which tried to resolve the matter. In my response on 08/12/2016, I posed four questions which would give me clarity on how I would advise that my resolution should be administered, but I have yet to receive a response.</p> <p> </p> <p>In my frustration on the 20th of December 2016, I sent an email addressing my disappointment as I had not received a response for a single question that I had posed and it had been over a week since I had sent the query. I called the call centre and they advised that a “cash back” can be processed in this instance. A lady by the name of Bianca advised that she would get it processed (20/12/2016). The Friday, I followed up to make sure that the process had been initiated and Boitumelo had said that my paper work had not been submitted. She would do so and escalate the matter. I asked when she believe this may be resolved and I was advised that probably by the following week the funds should clear.</p> <p> </p> <p>On 30 December 2016, I called yet again to follow up and the lady who attended me to me that the application had not been approved as yet but once they have feedback I would be informed.</p> <p> </p> <p>It is now 2017 since my phone had been collect on 19/10/2016 and I have no resolution. Rirhandu on the 3rd of January 2017 ONLY informed me that this process would take about a 60-days to get resolved, which is what she knows the process to be.</p> <p> </p> <p>I, the customer, are at my ends wits as to why I must be given the run around, not have queries addressed or that the staff do not convey important information to the customers. The shoddy manner in which I have attended to is appalling and quite frankly shocking. I have had to replace my phone and incurred all the costs of following up on this matter when the company ought to keep me updated continuously.</p> <p> </p> <p>I demand and no longer ask or am no longer willing to compromise with regards to this matter being attended to.</p> <p> </p>