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Mariette E

1 reviews | Active since Oct 2011

30 Apr 2019, 08:53

Contact centre non existent

What a joke! I am trying to cancel a screen insurance policy because I have a new device and the policy covers the device I no longer use. IT IS IMPOSSIBLE TO GET HOLD OF ANYONE AT FINRITE!! I have sent several emails to 2 addresses and they simply go unanswered. The very first time I got a quick reply telling me that I should cancel as the policy doesn’t cover the new device. After that I have emailed and emailed to cancel but no-one ever replies! Not to even mention the so called call centre. Several phone calls simply go unanswered!!!! I hold for 10 minutes every time before eventually hanging up after not speaking to a human. I press 2 for “administration” and NOTHING. Then I pressed 1 for claims, and the most amazing thing happened. They play a little recording telling you how efficient their claims processing is and “if your claim includes a cellphone and other household insurance items, your phone claim will be paid out long before the other items”. Wow, sounds promising. Then you hold and no-one answers!!! Why a joke. If I get this cancelled I will never insure anything with them ever.

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Replies (2)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply30 Apr 2019, 08:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  One of our Customer Experience Agents will make contact with you to assist with your query.  Regards,  Finrite Customer Experience Team 
ME
Mariette E's update04 May 2019, 12:32
Reviewer Update
Ever since I have logged this, I finally managed to get through to the contact centre. The agent told me my insurance had been cancelled a few days prior (no confirmation sent to me). I then asked her to send it which she promised to do. Days later I still haven’t received this confirmation. Now we are in a new month and I can see on the Vodacom app that I STILL have insurance. So utterly ridiculous. I am also still waiting for the Customer Experience Consultant that you said would contact me. Nothing. I want my insurance cancelled and I want to be credited for 2 months NOW!!!