Consistently shocking

(-5) It's a pity we're not able to give zeroes or negative scores. Have been trying to sort a claim out since 3 Feb, it's now the middle of March and still nothing. They just dropped the phone on me again!

Poor service, no follow-ups, no sense of customer service, no consequence management, just an all round really bad experience.

On average you wait around 10-15 minutes for your call to get answered, once they've answered they take you in circles and then just drop the phone without actioning anything.

I would strongly advise against using them! The only thing positive is that at least they're consistent...at giving customers really bad experiences.