Complaint , very bad service from Telkom and FINRITE insurance.

On the 14th Feb 2018 I was ****** of my cell phone. On the 15 February 2018 I phoned Telkom at 10:20am to report my ****** phone and Gift Badana( Telkom Agent) answered the phone but failed to assist me. I called again and this time Zethu Mvundla( Telkom Agent) answered. I think they don't know their job prescription or not well traine! On the 16 Feb 2018 I phone Telkom again and this amazing guy Thabo Mwase ( Telkom Agent)helped me professionally and they send me ITC ref no. On the 19th at 08:46am I send Finrite insurance all the document needed , then I called again on the 23rd Feb 2018 and they said the case will take 2 - 3 weeks to be resolved apparently I signed for that, they then said their still waiting for a call record details from Telkom it only took seconds for me to get the records that was send by Mendy Nisk on the 23 Feb 2018. I phoned again the story was this time was that the case is still with management they will give me feedback the following week(This week). I called again on the 13 march 2018 at 02:41 pm and this lady Karabo ( Finrite) with stinking attitude answered the call, her respond was she will send an email to management to follow up, I then said to her its been 3 weeks now on the 4th week and I still haven't got any response and she answered again with that "stinking attitude" same story of management. please tell me what to do I was using the phone for business purpose but now I cant run my business properly and professionally because of this stupid insurance FINRITE. I don't know how long must I wait for FINRITE to approve my insurance claim. please advise. I have been with the insurance company for years, but now that I am filing for a claim, they seem to be dragging the process longer by the day. As for Gift, Zethu and Karabo please teach them how to do their job properly. As for Thabo Mwase thank you excellent job. I am in the events industry and a very big part of my business rely on showing new clients the work that I have done previously, which means I have to take pictures of every service delivered for the next potential client to see, which is why I insured my phone because business gets rocky without it but now that I want to claim I have wait so long to get help from the insurance company that I have been a loyal customer to for years. its unfair and my business has to suffer in the process. I am out of options please help.