complaint: service delivery and not adhering to your turn around time

I am not impressed with the service from Finrite administrators/Telkom insurance once again the service is disappointing. I logged a claim case noTC022414. on the 26/08/19, I constantly had to be the one that follows up on how far the claim is because my emails were not being responded to, its almost two weeks and no one is getting back to me if I don't call. I was told there is a delay with the suppliers confirming if the device is available or not, since Monday I have been waiting for confirmation being promised feedback will be sent before close of business till now I still have not received any email. everything was submitted but I am not receiving the proper service as a customer, you should follow up with your suppliers there should be a process in place or maybe get a new supplier because your current one is failing you. I'm even considering canceling this insurance because its not of my benefit I'm constantly being inconvenienced whilst I have paid and adhered to your requirements.

I want a phone delivered to me no later than Friday!!!