Complaint

Hello Peter ,I bought a phone from Total sport in Cape town CBD last year and I took an insurance with FINRITE ,I lost my phone on the 3rd of December 2019 and sent a claim to Total sport on the 4th ,I never received any communication from them until I called in last week Thursday and I was advised that the reason why my claim was not finalised is because the account holder has not signed on the claim form ,I asked the Account holder to sign which he did and I sent the document this morning at 9am when I called today at 4pm I was advised that the email has not been received due to backlog ,they are still dealing with emails from yesterday

My frustration is that I am sitting here without a phone and nobody is willing to help me all I get is an attitude from the consultants ,the only consultant that was willing to assist is the one that I spoke with last.

Please help me