Complaint Customer

<p>I bought a 10'1 Telefunken tablet at Game later last year and i placed it under insurance. I have been using it nicely and perfectly until I unfortunately experienced a mishap where the screen cracked but it is still working. I contacted Game and i was told to contact Finrite Insurance Administrators (Hollard Insurance Company) who will handle the claim on their behalf.</p> <p>I then called Finrite Insurance Administrators ********** (Hollard Insurance Company) on the 15.02.2017 and spoke to Abigial who said she has logged it onto the system . She will send a courier to come collect it from my work place within 24hrs.</p> <p>Called again on Thursday and spoke to Veronica and was told the same story that it has been logged by her and will send people to come and collect it.</p> <p>Called on Friday and spoke to Dipuo and yet again was told the same story.</p> <p>Called on Monday and spoke to Nthabiseng and guess what i was told the same story. I then asked to speak to the manager or supervisor and was told they are in meetings. I called later that day again to speak to the manager (Diana) and was told she was not available to take my call after holding for 18mins.</p> <p>I called on Thursday and spoke to Matapelo who put me on hold for 15mins as i was waiting to speak to Diana and still didn’t speak to her. </p> <p>If this is how you run your business rather shut your doors and call it a day.</p> <p>Your client service and service in general is poor. I would recommend Game changes insurance partners for their devices as this company cannot handle this type of business.</p> <p>please contact me on ********** 218/ ********** 017</p>