Complaint against Finrite (Full re-imbur*****t of amount deducted erroneously)

I took out an insurance cover through Vodacom on my tablet Samsung S6 lite in January 2021. Vodacom wrote the incorrect cell number on the contract as I could not remember the number and requested them to do so. Later during the year I discovered that I was being charged for a data contract and not for the device, when I queried that I was not receiving my invoices. When I eventually did get the invoices, on request I realised the error and went to the Vodacom Baywest branch to resolve the matter. It was never done as I was informed that the matter was sorted out and that I was now paying for insurance on the device. The data contract ended end March 2022 and the device is no longer covered. This reflects that the matter was never sorted out to date. I therefore want a full re-imbur*****t of all amounts paid to date as Finrite was deducting these amounts from my bank account. If anything had to have happened to the device I would have had to pay out of my pocket to replace it as it would not have been covered as no one would have taken responsibility for this error.