Complaint about Finrite Insurance by Vodacom

Finrite Insurance by Vodacom

I've cancelled my cellphone insurance with finrite 5 months ago but they still billing me on a monthly basis when i call their customer service sometimes they will tell me that it has been cancelled, sometimes it is not cancelled,sometimes they will escalate the matter , sometimes i must contact Vodacom directly because they are not responsible for the deduction . the worst part that makes me mad is that i recently took router on Vodacom contract and they have initiated this damn insurance again without my concern. The last time i communicated with them it was on the 10th of December 2019 where i spoke to a Guy by the name of Mpho who requested that i must email him proof of statements from July which i did that same time. and to my surprise even this month they billed me which clearly shows that nothing has been done. please Vodacom and Finrite can i be refunded i want my money to be paid before end of December. i'm so disappointed wont recommend anyone to have a deal with both of you.