Complaint

I have a WiFi contract with Telkom. In February I missed my payment as I was didnt have money. However in March on the 29th I made a payment for February and March today via eft. When I communicated with the agent from Telkom advising that I made the payment on the 29th of March and debit was to go off on the 31 march. The agent told me that the debit will not go run as I have already made payment. Came the 31st Telkom tried to debit me but there was no money in the account as I have already paid. When I got my statement for April it shows that I was charged a rejection fee of over R200 for something that's not my fault. I even advised the agent Triselda Chetty that I would reverse the payment in order for the debit to go off on the 31st march. The agent advised not to reverse as the debit will not run. I need them to write off the rejection fee as it it not my fault I was advised wrong.