COMPLAINT

Finrite service is pathetic. I was ****** sometime in Jan, sent all required documents needed to process a claim. Received an sms stating they acknowledge my claim and that I should wait for 48-72 hours regarding the next step. Waited then called again (bare in mind whenever you call you wait for about 20 minutes before talking to an agent) then was told again I should wait 48-72 hours before receiving an sms with the excess fee. I've been waiting and still nothing. Like this is too much and worse I never miss any payments but you guys are delaying with this process. I URGENTLY NEED A PHONE WITHIN THIS WEEK!! Thinking of taking this matter to the ombudsman