Complaint

I registered a cellphone claim with Finrite Insurance Administrators and was requested to pay an access amount of 62% (which is R500 access + penalty) And when I took out the cover I was told about R500 access amount only To my surprise when I claim there’s a penalty that was not explained or even mentioned when I took out the cover And escalated the matter to Finrite after receiving the communication from Edgars Northgate The escalation was done on 25th of November 2019 to Lloyd Mokgwasa Team Leader at Finrite He promised to give me feedback before the end of de day but no feedback was given,followed up on Tuesday 26 no respond,Wednesday 27 Icalled again and he promised the matter will be resolved within 24hrs and will receive feedback on the 28th, Thursday 28th the matter was not yet resolved,he said he is still busy he will come to me soonest,friday 29th no feedback Therefore will appreciate if they can approve hundred percent of the cellphone as promised when I took out our the cover