Complaint

A month ago, my device got ****** from my bag while shopping. I called Finrite to find out what procedures to follow to make a claim and blacklist the phone. I went and followed all steps given by the consultant who was very rude. After the application, I was told that it would take two weeks for my application to be processed. It is now a month later. When I called the company with hopes of finding out how far they are with the application. The consultant was rude and did not bother asking if that was all the help I needed considering that I had a few questions about my quiery. It is highly disappointing to know that a brand ad big and powerful as Telkom would associate themselves with a weak company like Finrite. A company that only cares about ensuring payments are done in timw but do not care about the customers needs being met. As aalways brand strategist, manager and investigator. I will not rest untill enough brand damage is done to give FineRite a wake up call.