Complain

This morning I got a call from one of their agents regarding one of my claims (cellphone) and the lady by the name of Mbali reacted so badly to me only that I asked her a question,. What I don't know is that I wasn't supposed to ask a question. I believe they are recording calls. If it's possible one listen to the recording may, I know we customs sometimes we are difficult. But to my issue I don't think so. Please can you train you staff their temper please.