Complain

I claimed a phone in 2017 and canceled the insurance and got another phone fast forward to 2020 i went to the shop to check why my acc wasn't going anywhere but i was paying every month i found out i was still paying for the phone i canceled in 2017 when i took the other one and when i called to tell you guys what's happening you guys would hang up on me then one day i got this other lady she helped me and said I'd get my money back she said she'll call me after 10 working days and 10days has now passed so i don't know what to do right now but all i want is my money for the phone i canceled in 2017. Please get back to me asap