ClaimTC*** no feedback

I put in a claim for a ****** phone on the 17th of Dec at Edgars East Rand Mall Branch through there insurance Fin Rite, they messed me around and said they forgot to submit the claim i had to go back and resubmit, i then was called in again and told my affidavit wasn't descriptive i must come in again and give a better description of what happened of which i did, its not over a month and they keep messing me around. I would like a refund of my monies paid over the last 4 years or a new phone there service is pathetic and i advised them i am pregnant i can't keep running around and doing there job they don't give a **** but they keep deducting money from my account every month