Claimsing is not as easy as Paying and providing the relevant things

Horrible service... I have been logging a claim for my laptop for over a month and I'm highly disappointed in the customer service provided. The stuff is rude and never follow up on what they promise. I've lost thousands of Rands because I don't have my laptop. I have been treated with no respect what's so ever. The people I get are rude and alwaya happy to drop the call after being on hold for more the 20 minutes each time. Ive called regarding my claim more than 8 times on my cellphone and each time I spend a rediculous amount of time as airtime is free. When I request to go through the complaints process Im never entertained. I know alot of people and would not recommend them to anyone. Worst service from the agents, worst claims process. My next steps are definitely to log a complaint with the ombudsman. I can not believe such an experience exists...