Claim so um trying to claim for my damaged cellphone from finrite, 1st call month and a half ago gave all my info and cellphone details was told they will collect within 5 to seven

Ive been trying to sort out a claim for a month and a half, in get the cold sholder all the time then o must deal with iua and iua says its there fault finerite says they must get it sorted but ill thr while I get no joys from either of them and clearly they meased up now I have to suffer the loss while they decide who must clear up the mess Pethetic for such a financial company. Not after sales service for the long time costumer