Claim processing Telkom Mobile devices

The worst of the worst insurance I made a claim for a lost device the claim was approved 14 September 2020 I paid access same day, on the 23 I called to follow up since they did not confirm receipt of the access they told me they were waiting for delivery address which I send without delay they promised to deliver my new device within 5 to 7 working days but I still have not received the parcel tracking number or confirmation that a similar device or similar value device has been found they never answer their phone even Telkom mobile stores is aware they do not answer phones but they do not tell you this information when you buy device insurance. Finrite is the worst of the works insurance administrators having insurance with them is more frustrating than having no insurance , anyone who has money to waste should use this insurance even their consultants are to poorly trained they cannot even spell simple words , they actually deserve less than 1 star