Claim pending for a month

I submitted a claim approximately a month ago now and they are still claiming they are waiting for a usage report from Telkom as the system is offline. How can a system be offline for a month?

I never received any feedback from Finrite, I had to call numerous times and no one could provide me with any useful information. The turnaround time is completely unacceptable and unprofessional. I would not recommend insuring with Finrite.