JS
Jacobine S
1 reviews | Active since Feb 2020
12 Feb 2020, 16:05
Claim pending
I have claimed my phone and paid my excess fee and emailed it together with the claim declaration on 14Jan 2020 but still no communication from the insurance... I I have called numerous times and emailed the people that work there but still no contact a month later... I'm so frustrated because I use my phone for work daily. I am thinking of getting the ombudsman involved because the company is clearly not willing to resolve my issue.
Helpful (0)
Replies (2)0
Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
12 Feb 2020, 18:11Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply12 Feb 2020, 18:11
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
JS
Jacobine S's updateReviewer Update
20 Feb 2020, 15:028 days later and still no respond from the agents or the insurer. This is unacceptable I have paid my excess fee for more than a month ago. Taking this to the ombudsman.
JS
Jacobine S's update20 Feb 2020, 15:02
Reviewer Update
8 days later and still no respond from the agents or the insurer. This is unacceptable I have paid my excess fee for more than a month ago. Taking this to the ombudsman.