CLAIM NOT RECEIVED

This is the most horrible insurance company in the history of insurance companies. I had made a claim beginning of February, after months of lying and not giving banking details and the figure for the excess fee to be paid. In April, they sent the details with the WRONG details, I keep calling and they keep sending the same banking details. It's a standard bank account number and they're usually digits, the one I keep getting is 9 digits and they keep saying someone will call me and confirm the correct details and I am still waiting. It is now May...