CLAIM NOT PAID OUT

I submitted a claim for a device on the 28th of January that was approved on the 14th of February (I received a notification via SMS). I paid the excess of R879 on the 29th of February via direct deposit. I received no further correspondence from Finrite up until I called on the 4th of March and provided my address and was told my iPhone 7 Plus handset will be delivered to me within 3-5 working days, AGAIN!! No one cared to call or notify me of any progress after my phone was not delivered and still has not been delivered to me. I called again on the 14th of March ( a month after my claim was approved and exactly 2 weeks and 1 day after paying excess AGAIN more than a week later of being promised delivery of the device.) A lady by the name of Pertunia who has taken my details for my delivery on the 4th of March tells me that the system was offline and that the order was not placed on the 4th of March and that I will have to wait for the supplier to confirm if they have the phone by Monday 16th March then only can delivery be confirmed.

This is the worst service I have ever experienced. I feel as though I'm working at Finrite myself with constant follow ups of staff who are inefficient.