Claim no delivery

I put a claim through on the 14 March 2016 for a new phone as mine was stollen<br> I paid the excess. I phone them every week and its alway a different excuse and that is will be delivered this week.....this week never comes.<br> I phoned them today and she said that it will be delivered tomorrow. If i don't receive the phone I will be putting a complaint through and cancelling my insurance with them.