Claim Issue

Claim was submitted on 29/08/2019 via email.

A week later with no progress, I had to phone back in and spoke to a Luchiesha on 05/09/2019 @ 14:29 where she had to escalate my claim because the wrong device was insured at the time which was never updated by the consultant with my previous upgrade.

A week later I had to follow up again without any communication from Finrite and my claim is still pending. Vaneschia said it was escalated, but cannot assist me in the matter due to a backlog.

I am three weeks without a phone, and had to follow up every single time.

Why is there no service although I'm paying for my cover?