Claim for insurance

I have a huge problem with the company since the 23rd June I have been trying to process my claim, I am being sent from pillar to post I even spoke to Llody line manager (***) sent several emails every time I call I get a new story, firstly I was told to go to Vodacom to do ITC number I did that, they requested me to get a stamped letter from Vodacom Mabopane which I also did, Now I am being to told to wait 48 hours I sent all relevant documents on 25 July 2020, I don't know why they take advantage of me I use my money to call them I also have to travel to a internet cafe for assistance