Claim for cellphone and account arrangements

I had a contract with Vodacom for 24 months Account Number: I740704, due to financial difficulty in the past year I was not able to hour that, during my time with Vodacom I had a claim with Finrite administrators which was approved and while putting together the 15% required for excess I had another lapse with payments. Vodacom has closed my account but i am still owing on the device I want to set an arrangement with Vodacom but how can I pay for something which I do not have as Finrite Administrators has been giving me a run around for the last 6 months saying my claim has lapsed