Claim finalised timely

After complaining on hello peter I received an email from complains@finrite letting me know my excess and documentation required after payment thereof. I paid and submitted all required documents on Monday and called to get feedback however there was no luck. I sent an email on Wednesday to the above-mentioned email and the was no response. This morning I am happy because my phone was delivered at work and this is the same week I submitted the supporting documentation. I have been putting pressure and not getting the feedback however behind the scenes there was something being done. Due to the nature of the work I do I could not afford not to have a phone and finrite pulled through.