Claim

I lost cell beginning of July 2020. Lodged claim and blacklisted cell at Telkom. Claim form given at Telkom to me. Same day completed and submitted to ***. Days after they only acknowledged receipt of this. Last week I received a sms text to say my claim was approved and excess to be paid. I paid and sent proof of payment. They not responded thus far and do not answer telephone calls. Numbers listed on internet also not working. This organization need to be investigated as all other insurance companies are giving a much better service. Do not know why Telkom is currently using this company. Bad bad bad service.