Claim delay and bad customer service

I am very dissapoited. I submitted my claim on the 28th of June I sent all documents they requested. They saying they waiting for a usage report from Telkom. What could possible take two weeks to receive a usage report from a big company like Telkom, which I believe is sent by email not post. The worse part is the rude agents I speak to. I call them every day with no feedback. They saying they don't know when will they receive this so called usage report and they wont give me a contact number to call Telkom and find out what is happening. I am very disappointed. I regret ever taking the insurance with Finrite.