Claim complaint.

Yoo I am so livid with Finrite. I have been asking to speak to a manager ( Petunia Sethete) and any other manager including head of department but to no avail. I was given two different emails which are apparently direct emails to Petunia Sethete. 1: *** and the other ***. both come back undelivered. I am being told she is not available, I am being kept on hold until they hung up. My issue is a claim that is pending because my lost cell phone had dual sim slots of which I only used 1 slot ONLY. My network blacklisted the handset - Finrite are saying they want 2nd IMEI number blacklisted - which is not possible at this moment since I was only using 1 sim card. I have been fighting this since last year December to date my claim is not processed. I am so mad right now. No service at all. The worst consultant ever is Lameez. She has no respect for customers/Clients that one.